Pega Software Maintenance and Support

Receive ongoing support from our Pega experts to keep your system running smoothly. We offer maintenance services, bug fixes, and technical assistance to ensure optimal performance.

Service Overview

Maintain the optimal performance and reliability of your Pega systems with our comprehensive software maintenance and support services. Our team of Pega experts will monitor your applications, apply critical updates and patches, and provide timely resolution to any issues that arise.

Key Features:

• 24/7 monitoring and incident management
• Pega software updates and patches
• Performance optimization and tuning
• Proactive maintenance and preventive measures
• Dedicated support team with Pega expertise

Benefits:

• Improved system uptime and availability
• Reduced risk of security vulnerabilities and compliance issues
• Enhanced performance and scalability of Pega applications
• Faster resolution of issues through dedicated support channels
• Freeing up internal resources to focus on core business activities

Why Choose MMTECH

for Your Pega Needs?

Contact MMTech today to discuss your specific requirements and unlock the full potential of Pega. Let us be your trusted partner on your digital transformation journey.

Proven Expertise

Our team of Pega-certified professionals possesses in-depth knowledge and experience to deliver successful Pega solutions.

Global Delivery Model

We leverage our global presence to provide cost-effective solutions while maintaining the highest quality standards

Results-Driven Approach

We focus on measurable results that align with your unique business objectives.

Collaborative Engagement

We foster open communication and collaboration throughout the entire project lifecycle, ensuring transparency and a successful outcome.

Let's Talk About Your Goals

Frequently Asked Questions (FAQs)

What is the typical response time for Pega support requests?

Our Pega Software Maintenance and Support service level agreements (SLAs) specify response times based on the severity of the issue. For critical incidents, we aim to provide an initial response within 1 hour and work towards a resolution as quickly as possible. For less urgent requests, we will respond within agreed-upon timeframes and provide regular updates on the progress of the issue resolution

How do you ensure the security and compliance of our Pega environment?

We follow industry best practices and Pega’s security guidelines to ensure the ongoing security and compliance of your Pega environment. This includes applying critical security patches, monitoring for potential threats, and providing recommendations for improving your security posture.